RADIOIL
Support
Quick answers to common questions, and a simple way to reach us.
Frequently asked questions
Why is a station not playing, or why did playback stop?
RadioIL needs an active internet connection. Check that cellular data is allowed, and try Wi-Fi or another station. Tunnels, weak coverage, or a broadcaster issue can interrupt playback. You can stop the player and start it again. If it keeps happening, email us the station name and when it happened.
Can I rewind a live station?
On supported stations. Rewind and the available time range depend on the stream and the audio available in the temporary playback buffer. Go Live returns to the available live point. The app does not offer permanent recordings or audio export.
Why is the song name sometimes missing?
Song and artist information comes from the broadcaster or embedded stream metadata when available. Some stations do not provide it, and updates may arrive late. RadioIL does not use your microphone to identify songs.
How do I save and reorder favorite stations?
Use the heart or favorite action in a station's menu. In Favorites, reorder stations with a long press and drag, or use the edit action. The order is saved on your device.
How do I change language or appearance?
In the app's Settings, choose light, dark, or system appearance. The language option opens RadioIL's iOS settings. Hebrew and English are supported.
How do I open a song in another music app?
When song information is available, search for it in Apple Music, Spotify, or YouTube. Choose a preferred service in Settings, or choose to be asked each time. This opens a search in the selected service, not necessarily a link to one specific recording.
Do I need an account, and does listening use mobile data?
No RadioIL account is needed. Live streaming requires internet access and uses data. Mobile data and roaming charges depend on your carrier.
How can I remove data saved in the app?
Remove stations from Favorites, clear recently played stations, or reset preferences in Settings. Uninstalling the app removes its local data from the device. Backups and restoration follow your iOS and iCloud settings.
Still need a hand?
Email us with the station name, iOS version, and app version if possible. Please do not send passwords or sensitive information.